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Troubleshooting Checklist

Nosotros accept a plethora of FAQs and articles that will walk you through detailed troubleshooting steps if you need help connecting to or using Gather. The following is a checklist of steps to take:

General

• Refresh your browser.
• Switch to Chrome if you are not using it already.
• Close whatsoever other applications or browser tabs.
• Disable whatever unnecessary browser extensions.
• Disable VPN/firewall or ask your Information technology to whitelist Get together.

Performance Issues

• Turn on Quiet Mode (Ctrl/⌘+U) to limit your a/v connections.
• Test User Settings(Ctrl/⌘+P):
  • Turn on SmartZoom or use a large zoom for Manual Sail Zoom. (General)
  • Plow on Reduce Motion. (Accessibility)
  • Plough on Automobile Idle Mute. (Audio & Video)
  • Plow off HD Video Quality. (Audio & Video)
  • Turn off Hardware Dispatch (Graphics)
  • Reduce Limit Frame Rate to fewer fps. (Graphics)

Sound/Video Issues

• Check browser settings and permissions to allow microphone and photographic camera.
• Close any other applications that use your mic or photographic camera.
• Check system settings and permissions (Macs) to allow screen recording, microphone, and camera.
• Disconnect from external monitors.
• Turn on Original Audio (Settings > User > Sound & Video)
• Review A/V Troubleshooting FAQs

Black or White Screen Issues

• Respawn into the Infinite.
• Hard refresh your browser (hold Shift key and press refresh button on browser).
• Check the Mapmaker to make sure the background has not been deleted or resized. (If the background is white in Mapmaker, your original background has probable been deleted.)
• Cheque if you are banned.
• Clear your browser enshroud.
• If you are embedding objects:
  • White screen = the website does not permit embedding
  • Black screen = the URL needs to be https
• Come across All I run across is a black screen—what do I do? for screenshots of black screen bug.

Nonetheless having problems?

• Check out our Gather Status site to see if Gather is having whatsoever issues site-wide.
• Report a bug past clicking on the Assemble menu and selecting Report an Issue. (Read more than on reporting problems.)
• If all else fails, at that place's ever the ol' plough-it-off-and-back-on-again (restart your computer).

Why can't I share my screen?

Alert: If you have previously granted permissions for Assemble but tin can no longer use your camera, mic, or screen share, y'all may need to reset your permissions in your browser. Mac users may need to reset their system preferences also, which ways removing then adding dorsum permission for your browser.

If you lot are having trouble sharing your screen on Get together, commencement by checking your browser'due south permissions. For example, in Chrome, select the padlock in the URL bar to view the browser's current permissions. Yous will demand to grant Chrome access to your camera to enable screen sharing.

To check your browser's permissions in Chrome, click on the padlock icon in the URL. Ensure Camera is set to Permit.

Tip:For a consummate explanation of how to share in Chrome, Firefox, and Safari, run into the Screen Sharing article.

Mac System Permissions

If you are using a Mac, yous may need to check your System Preferences besides to share your screen. Open your System Preferences. Select Security & Privacy.

On your Mac, open Organisation Preferences and select Security & Privacy.

Select Privacyin the superlative panel, and then roll down in the left carte du jour and click Screen Recording. You lot may need to click the padlock in the bottom left of the window to make changes. If your browser does not appear in the list, click the plus sign and select your browser from your Applications.

In Security & Privacy, select Screen Recording. Select the browser to provide permissions, or select the plus (+) sign to add your browser.

You lot will demand to quit your browser and reopen it for the changes to save.

Tip:For a complete explanation of how to manage your Mac permissions, see the System Permissions article.

Warning:Nosotros practice not currently support other browsers, so nosotros have not included information for screen sharing outside of Chrome, Firefox, or Safari.

Why doesn't my Bluetooth work?

Is Gather switching your audio inputs every time you switch tabs? Or are you able to hear others but they can't hear you?  Huge changes in audio quality when you mute and unmute? If you're using a bluetooth headset, this article may provide some clarity.

Bluetooth Profiles

Every Bluetooth accessory comes with a built-in profile, which is a package of software that tells the device how to "treat" the accessory. Some devices will automatically sense a Bluetooth accessory, and and then utilize an incorrect profile to them from their own library.

If you find that y'all can but hear others but they tin't hear you lot, the cause may be your Bluetooth profile. Bluetooth A2DP, a type of Bluetooth profile, does not permit for stereo audio plus microphone at the same time.

Many Bluetooth headsets, widely produced before 2018, utilise Bluetooth A2DP. Some mobile devices will accommodate the limitation of A2DP past switching between sending microphone inputs and receiving stereo sound input quickly and automatically. Some devices (computers, tablets, etc.) do not support the automatic switching of inputs and outputs required by A2DP for a smooth experience.

One solution would be to utilise a separate microphone if you wish to use Bluetooth headphones.

Test Inputs

When yous select your input (mic) in Assemble, your computer will generate a list of what it views as available. In the gif below of the Check Your Pilus screen, the drop-down menus prove several options for the same headset. Each pick is a different profile that can apply to the device.

Warning: Firefox for Windows and Mac does not permit yous to fix a separate speaker output.

(ane) Before you lot enter a Space, you can try dissimilar input and output combinations.

Finding the right combination that works for y'all may take some trial and error.

Note:To modify your a/v selections from inside the Space, but open User Settings (Ctrl/⌘+P).

Why do I hear an repeat when talking to someone?

This is something that can happen if the computer does not have built in noise reduction. What is happening is that the computer's speakers are sending out sounds, and the microphone is picking it dorsum up and sending information technology back through the figurer.

There are a few unlike solutions that you could try in this situation. The showtime would be to enquire participants who have this effect to wearable headphones. The 2d would be to try third party software that would abolish out this racket automatically like Krisp.ai.

Mobile Troubleshooting

If y'all are having trouble hearing or seeing other users on mobile,  endeavor a few of the following  steps to reconnect to Gather:

Sound/Video and Performance Issues

• Plow your mic and/or video off and on again.
• Enable Prioritized Audio, which turns off the video feeds of the people you are connected to. To do this, tap the white icon of the camera with the line through it that displays beneath a person'south video feed. To re-enable video, tap the green camera icon.

In the video carousel at the top of your mobile screen, tap the icon of the camera with a line through it to disable or enable video feeds.

• Plough on Tranquility Mode to limit your a/v connections. (Select the three dots in the bottom bar of your mobile screen, and then select Quiet Mode. However, this feature is not available for remote work Spaces).

Warning: Currently on iOS Safari, you need to mute and unmute your audio and video manually when you lot enter a new chat. Otherwise, you can see yourself, just others cannot hear or see you lot.

Black Video Feeds from Others

• Tap the video feed to aggrandize to total screen to refresh the video feed.

Still having issues?

• Check out our Gather Condition site to see if Assemble is having any problems site-wide.
• Report a bug by selecting the three dots in the bottom bar of your mobile screen and so selecting Report an Event. (Read more than on reporting bug.)

To alter your settings, tap the iii dots in the bottom bar of your mobile screen. Select Report an issue to submit a bug study.

Firefox Issues

In August 2021, Firefox was updated to apply a new video rendering technology called WebRender.

WebRender may amend audio and video performance in Assemble, simply information technology may likewise cause instability and other issues like flickering, artifacting (graphic distortion), or even (in rare cases) a total arrangement crash.

If you are experiencing these kinds of issues in Assemble, please apply this support article from Mozilla to troubleshoot.

How do I go livestreams to work?

For livestreams, you need to leave the Synchronized Offset Fourth dimension and Display (Starting time) and Display (End) fields bare in the Avant-garde Options for Embedded Video. The synced TV function automatically moves the time dial frontward or backward to ensure all participants are seeing the same part of a video and livestreams on Youtube do not have a time dial. YouTube already handles the video synchronization on their stop, which means you only need to link the livestream equally if you lot were embedding a regular video.

All I see is a black screen—what practise I do?

There are several reasons why you may see a blackness screen or black groundwork. Here are some quick troubleshooting tricks you lot can attempt to resolve your result.

Reset Your Location

Occasionally there may exist an issue with your electric current position due to map edits or other situations. The quickest fashion to resolve this is to try and respawn to a default spawn location in the Space. Select your name in the Bottom Bar, then select Respawn.

In the Bottom Bar, select your name, then select Respawn.

Endeavour a Hard Refresh

A hard refresh in your browser is unlike from a regular refresh in that information technology too clears the webpage's cache. Doing this will not log you out of Gather or forget your position in the space, and cached files for other sites will not be afflicted.

Get-go, go to the Gather space that's having the problem. Then use the post-obit key combination to refresh the page:

• Chrome or Firefox for Windows: Press Ctrl+F5. If that doesn't work, endeavor Shift+F5 or Ctrl+Shift+R.
• Chrome or Firefox for Mac: Press Shift+Control+R.
• Other Browsers:Endeavour pressing the browser's refresh push button while holding downwardly shift, or manually articulate the website cache in the browser's settings.

Add a Background

If y'all see a black background, but you can still run across objects, the groundwork may have been accidentally deleted (or not saved, if you were using the Walls and Floors Painter tool in the Mapmaker). If you ain the Infinite and you take a copy of the background, you can endeavor uploading it again.

Open the Mapmaker. Click the hamburger carte in the top left corner. Click Background & Foreground, so Upload a Background.If you used the Walls and Floors Painter tool (drew your own background), you will need to recreate the groundwork. When you are finished drawing or uploading your groundwork, click Done in the Top Nav Cardof the Mapmaker, and and so click Salvage before reloading the Infinite.

Open the Mapmaker. To draw or upload a new background, select the hamburger carte, and then select Background & Foreground, so select Upload Background.

Check If You Are Banned

If your entire screen is blackness and yous do not see any objects, in that location is a high possibility that you were banned from the Infinite. Bans are done by IP address. This means if you tested the ban function on yourself or a member of your household, you may take banned yourself from your Infinite. For more information and available options moving forward, please see our page on Block, Boot, & Ban.

Articulate Your Cache

Occasionally in that location may be issues with stored cookies or other data in your browser's cache. Attempt immigration your browser'due south cache to assist resolve these issues.

Gather Lost Connection

If you meet a "Gather lost connection" error bulletin, information technology's possible y'all've lost connection to Gather'south servers. You may however be connected to our video servers and be able to see and hear others, but move and object interaction possibly affected.

Effort refreshing the page or switching browsers (Chrome or Firefox work best). If yous are on a VPN, try disconnecting from the VPN or whitelisting Gather (see our VPN & Firewall Access commodity for more than info).

If these steps practice not resolve the issue, please send send usa a problems written report by selecting the Home icon in the top of the Left Nav Menu, then choosing Report an Effect.

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Source: https://support.gather.town/help/av-troubleshooting